Our Blog: Stories of Hebron House

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Reshaping How We Change Lives

on Jan 19, 2021

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Our case management program has long been an indispensable tool in our fight to end homelessness, and it recently became more important than ever. With the pandemic causing a critical increase in homelessness, we’re using the latest research-based strategies to ensure that our case management program is a leader in our field.


What is Case Management?


Case management is an indispensable tool in the journey to self-sufficiency. Our case managers work one-on-one with guests to identify the reasons they became homeless and help them build a plan for long-term success. We don’t just find a place for someone to live, we address the underlying reasons for homelessness. Do they suffer from mental illness or substance abuse? Do they need financial planning skills? Did they lose a job or fall on hard times? Whatever the reason, we partner with community providers who offer substance abuse counseling, mental health treatment, job search assistance, job skills training, resume assistance, housing searches, financial counseling, and many other services.


Greater Need, Greater Advocacy; Rising to the Challenge


The COVID-19 pandemic has seen an incredible surge in job loss, homelessness, and hunger in our area. We responded by increasing our operating hours, bed spaces, and meal programs, and now we’ve partnered with the Waukesha County Community Development Block Grant and United Way of Greater Milwaukee and Waukesha County to create a temporary winter shelter in a hotel. With even more people needing even more help, we doubled the size of our case management program, adding a licensed social worker supervisor and an additional case manager to our team.


Stronger, Smarter


Our case management program is stronger than ever, and we’re making sure it’s also smarter than ever. We recently implemented a strengths-based assessment tool and evidence-based decision making practices to help us better understand the resources and talents that each of our guests has to achieve independence. Our strengths-based approach identifies a person’s skills, interests, and support systems to help them use the tools they already have to form a plan for self-sufficiency. Evidence-based decision making relies on the thoughtful and intentional use of evidence about what works and what doesn’t work for our guests, systematically assesses outcomes, and adjusts our actions based on results.


To provide the best services for our guests, we’re making sure our case managers have the best possible training and education. We are improving guest outcomes with training regimens for our case managers in trauma-informed care, resiliency, motivational interviewing, and advanced crisis intervention practices. With a continuum of care dedicated to improving life skills and long-term financial security, Hebron is leading the way in changing lives.



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Tags: Case Management COVID-19 Our Mission